top of page
11-beaufortnewgal-65f8c1971fa7a_edited.jpg

Lookout Cruises – Terms & Conditions

Last Updated: June 2, 2025 

 

Thank you for choosing Lookout Cruises. Please read the following Terms & Conditions carefully before booking your cruise. By making a reservation, you agree to the terms set forth below, which are designed to ensure a safe and enjoyable experience for all guests.

1. Participation Requirements

  • All adult guests must present a valid, government-issued photo ID at check-in. This is mandatory for age verification, especially for the consumption of alcoholic beverages.

  • Guests must be at least 18 years of age to book online. Minors under 18 must be accompanied by a parent or legal guardian throughout the duration of the cruise.

  • Each guest must sign a waiver before participating in any tour or activity. You may be asked to complete this electronically or in person prior to boarding.

  • Guests are responsible for informing us of any medical conditions, disabilities, or special requirements at the time of booking so we can make reasonable accommodations where possible.

2. Departure Location & Arrival Time

  • All cruises depart from Beaufort, North Carolina. Please refer to your confirmation email for the exact meeting location and arrival instructions.

  • We recommend arriving at least 30 minutes prior to your scheduled departure time. Late arrivals may be considered a no-show and are non-refundable.

  • Parking, traffic, and other delays are the responsibility of the guest. We cannot delay departures for late arrivals.

3. Minimum Passenger Requirement

  • A minimum of 12 confirmed guests is required for most public cruises to operate.

  • If this minimum is not met, we reserve the right to cancel or reschedule the cruise. Guests will be notified via phone or email and given the option to reschedule or receive a full refund.

4. Weather Policy & Captain's Discretion

  • For your safety, all tours are subject to cancellation or modification due to inclement weather, hazardous conditions, or the captain's discretion.

  • If your tour is canceled by us, you will have the choice of:

  • Rescheduling your trip (subject to availability), or

  • Receiving a full refund for the amount paid.

  • We monitor weather conditions closely and will notify guests as soon as possible if a tour must be canceled.

5. Cancellation & Refund Policy

If You Cancel:

  • 48 hours or more before departure: Eligible for a full refund or a one-time reschedule (subject to availability).

  • Less than 48 hours before departure: No refunds or rescheduling will be offered. This includes late arrivals and no-shows.

For Groups of 10 or More:

  • 7 days or more before departure: Eligible for full refund or rescheduling (subject to availability).

  • Less than 7 days before departure: No refunds or rescheduling. All payments will be forfeited and treated as a no-show.

​​

Note: Any rebooking outside the allowed time frame will be subject to full fare and treated as a new booking.

6. Rescheduling Policy

  • You may request to reschedule your booking 48 hours or more in advance of your cruise (7 days for group bookings of 10+).

  • Rescheduling is subject to availability and not guaranteed.

  • Requests made after these deadlines will not be honored and will be treated as cancellations without refund.

7. Payment Methods

  • All online reservations are processed through FareHarbor, our secure booking platform, which acts as a limited payment agent on our behalf.

  • We accept major credit cards through FareHarbor for online bookings.

  • You may also make a reservation in person at our ticket booth, where we accept credit cards and cash payments.

  • Full payment is required at the time of booking to confirm your reservation.

8. Booking Modifications

  • Modifications to your reservation (date, time, number of guests) must be requested at least 48 hours prior to departure. For groups of 10 or more, 7 days' notice is required.

  • We will do our best to accommodate changes, but modifications are not guaranteed and are subject to availability.

9. Liability Waiver & Assumption of Risk

  • By participating in any cruise or activity with Lookout Cruises, guests acknowledge and accept the inherent risks associated with water-based activities, including but not limited to motion sickness, sun exposure, and unexpected weather.

  • Guests waive Lookout Cruises, its owners, staff, and affiliates from liability related to injury, property damage, loss, or accident arising from participation.

  • Personal belongings are the responsibility of each guest. We recommend limiting valuables brought onboard.

10. Privacy Policy

  • We value your privacy. All data collected during booking is handled in accordance with FareHarbor’s Privacy Policy. Lookout Cruises does not sell or distribute your personal information to third parties.

11. General Conduct & Safety

  • Guests must follow all instructions given by the captain and crew at all times.

  • Disruptive, unsafe, or intoxicated behavior may result in denial of boarding or removal from the vessel without refund.

  • We reserve the right to refuse service to any individual who poses a risk to the safety or enjoyment of others.

12. Changes to Terms

  • Lookout Cruises reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on our website and are effective immediately upon publication.

13. Contact Us

  • If you have any questions about these Terms & Conditions, or need assistance with your booking, you can reach us at:

  • 📞 252-504-7245
    📧 info@lookoutcruises.com
    🌐 www.lookoutcruises.com

bottom of page