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Sunset with Lookout Cruises

Lookout Cruises – Terms & Conditions

Last Updated: march 19th, 2026 

 

Thank you for choosing Lookout Cruises. Please read the following Terms & Conditions carefully before booking your cruise. By making a reservation, you agree to the terms set forth below, which are designed to ensure a safe and enjoyable experience for all guests.

1. Participation Requirements

  • All adult guests must present a valid, government-issued photo ID at check-in. This is mandatory for age verification, especially for the consumption of alcoholic beverages.

  • Guests must be at least 18 years of age to book online. Minors under 18 must be accompanied by a parent or legal guardian throughout the duration of the cruise.

  • Each guest must sign a waiver before participating in any tour or activity. You may be asked to complete this electronically or in person prior to boarding.

  • Guests are responsible for informing us of any medical conditions, disabilities, or special requirements at the time of booking so we can make reasonable accommodations where possible.

2. Departure Location & Arrival Time

  • All cruises depart from Beaufort, North Carolina. Please refer to your confirmation email for the exact meeting location and arrival instructions.

  • We recommend arriving at least 30 minutes prior to your scheduled departure time. Late arrivals may be considered a no-show and are non-refundable.

  • Parking, traffic, and other delays are the responsibility of the guest. We cannot delay departures for late arrivals.

3. Minimum Passenger Requirement

  • A minimum of 12 confirmed guests is required for most public cruises to operate.

  • If this minimum is not met, we reserve the right to cancel or reschedule the cruise. Guests will be notified via phone or email and given the option to reschedule or receive a full refund.

4. Weather Policy & Captain's Discretion

  • For your safety, all tours are subject to cancellation or modification due to inclement weather, hazardous conditions, or the captain's discretion.

  • If your tour is canceled by us, you will have the choice of:

  • Rescheduling your trip (subject to availability), or

  • Receiving a full refund for the amount paid.

  • We monitor weather conditions closely and will notify guests as soon as possible if a tour must be canceled.

5. Cancellation & Refund Policy

Weather & Captain Discretion

If your tour is cancelled due to weather conditions or at the Captain’s discretion, you will receive:

  • A full refund, or

  • The option to reschedule based on availability

Cancellation & Rescheduling Policy

Cancellation windows vary depending on group size:

Groups of 1–5 Guests

  • 48+ hours before departure: Full refund or reschedule

  • Less than 48 hours: No refund (100% charge applies)

Groups of 6–10 Guests

  • 7+ days before departure: Full refund or reschedule

  • Less than 7 days: No refund (100% charge applies)

Groups of 11–15 Guests

  • 14+ days before departure: Full refund or reschedule

  • Less than 14 days: No refund (100% charge applies)

Groups of 16–20 Guests

  • 21+ days before departure: Full refund or reschedule

  • Less than 21 days: No refund (100% charge applies)

Groups of 21+ Guests

  • 28+ days before departure: Full refund or reschedule

  • Less than 28 days: No refund (100% charge applies)

Important Notes

  • Late arrivals and no-shows will be charged 100% of the booking

  • All reschedules are subject to availability

  • By booking, guests agree to this cancellation policy

6. Rescheduling Policy

  • You may request to reschedule your booking 48 hours or more in advance of your cruise (7 days for group bookings of 10+).

  • Rescheduling is subject to availability and not guaranteed.

  • Requests made after these deadlines will not be honored and will be treated as cancellations without refund.

7. Payment Methods

  • All online reservations are processed through FareHarbor, our secure booking platform, which acts as a limited payment agent on our behalf.

  • We accept major credit cards through FareHarbor for online bookings.

  • You may also make a reservation in person at our ticket booth, where we accept credit cards and cash payments.

  • Full payment is required at the time of booking to confirm your reservation.

8. Booking Modifications

  • Modifications to your reservation (date, time, number of guests) must be requested at least 48 hours prior to departure. 

  • We will do our best to accommodate changes, but modifications are not guaranteed and are subject to availability.​​

  • Cancellation & Rescheduling Policy

Cancellation windows vary depending on group size:

  • Groups of 1–5 Guests

48+ hours before departure: Full refund or reschedule

Less than 48 hours: No refund (100% charge applies)

  • Groups of 6–10 Guests

7+ days before departure: Full refund or reschedule

Less than 7 days: No refund (100% charge applies)

  • Groups of 11–15 Guests

14+ days before departure: Full refund or reschedule

Less than 14 days: No refund (100% charge applies)

  • Groups of 16–20 Guests

21+ days before departure: Full refund or reschedule

Less than 21 days: No refund (100% charge applies)

  • Groups of 21+ Guests

28+ days before departure: Full refund or reschedule

Less than 28 days: No refund (100% charge applies)

  • Important Notes

Late arrivals and no-shows will be charged 100% of the booking

All reschedules are subject to availability

By booking, guests agree to this cancellation policy

9. Liability Waiver & Assumption of Risk

  • Assumption of Risk.

I understand that the Activities in which I voluntarily choose to participate in at or near Lookout Cruises will expose me to potential hazards and involve inherent risks of property damage and loss, and of personal injury, illness, and death. I choose to participate in and observe the Activities despite all hazards and risks. I assume all hazards and risks and accept responsibility for any property damage or loss, and for any personal injury, illness and death that I may suffer from the Activities.

  • Waiver and Release.

In consideration of Lookout Cruises providing services and facilities to allow me to participate in and observe the Activities, and on behalf of myself and my family, heirs, and personal representative:
I willingly agree to comply with all terms and conditions for participation and to follow all instructions provided by persons designated by Indemnified Parties. If I observe any unusual hazard during my presence or participation in the Activities, I agree to remove myself from participation and bring such hazard to the attention of the nearest Indemnified Party.
I waive my right to sue Lookout Cruises for any property damage and loss,and any personal injury, emotional distress, illness and death, which I may suffer while participating in or observing the Activities, whether caused by the acts or omissions of Happy Days Tours or otherwise.
I release Lookout Cruises from all liabilities and claims arising from the Activities.

  • Indemnity.

I agree to indemnify and hold Lookout Cruises harmless from all claims, causes of actions, liability, losses, or damages from any property damage, property loss, or theft, personal injury, death or loss arising from or relating to the my use of the property, facilities, and/ or services of Lookout Cruises. Any action brought against Lookout Cruises shall be brought in Carteret County, North Carolina and be subject to the laws of North Carolina.

  • Acknowledgement of Skills, Training, and Physical Condition.

I acknowledge that the Activities are strenuous and dangerous and require a certain degree of physical condition, ability, maturity, and skill. I acknowledge that I (or my child) have the requisite skills, qualifications, physical and mental ability and training necessary to properly and safely participate in the activities.

  • Acknowledgement and Understanding

I have read this release of liability and assumption of risk agreement. I fully understand the terms and understand that I have given up substantial rights by signing it, and sign it freely and voluntarily without any inducement.

  • Consent of Parent or Legal Guardian - if Participant is under 18 years.

I certify that I am the parent or legal guardian of the above named Participant, that I have read and understand the terms and conditions and that the Participant is of adequate physical health, maturity, ability and skill and voluntarily participates in the Activities. I give my permission for Participant to participate in the Activities and I execute this Assumption of Risk, Waiver and Release Agreement on his/her behalf. This Agreement shall apply to and bind the Participant and me.

10. Privacy Policy

  • We value your privacy. All data collected during booking is handled in accordance with FareHarbor’s Privacy Policy. Lookout Cruises does not sell or distribute your personal information to third parties.

11. General Conduct & Safety

  • Guests must follow all instructions given by the captain and crew at all times.

  • Disruptive, unsafe, or intoxicated behavior may result in denial of boarding or removal from the vessel without refund.

  • We reserve the right to refuse service to any individual who poses a risk to the safety or enjoyment of others.

12. Photo & Video Release 

  • By completing your booking with Lookout Cruises, you acknowledge and agree that you and all members of your party may be photographed and/or recorded during the experience.

  • You grant Lookout Cruises the irrevocable and unrestricted right to use, reproduce, and publish these images and videos for marketing, advertising, and promotional purposes, including but not limited to social media, website content, digital campaigns, and printed materials, without compensation.

  • You waive any right to inspect or approve the final content and release Lookout Cruises from any claims, demands, or liability related to the use of such media.

  • If you prefer not to appear in photos or videos, you must notify our crew prior to departure, and we will make reasonable efforts to accommodate your request.

13. Changes to Terms

  • Lookout Cruises reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on our website and are effective immediately upon publication.

14. Contact Us

  • If you have any questions about these Terms & Conditions, or need assistance with your booking, you can reach us at:

  • 📞 252-504-7245
    📧 info@lookoutcruises.com
    🌐 www.lookoutcruises.com

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